Using the Telegram Messenger as a Tool for Supporting the Educational Process under Quarantine Restrictions

The global pandemic caused by Covid-19 has led to the fact that more than 1.8 billion children and young people around the world found themselves outside the classroom education process. This prompted the expansion of digitization processes, the search for effective solutions to support remote educational interaction, which is reflected in articles of the American, Malaysian, Spanish, Iranian, Ukrainian, etc. scientists The analysis of foreign experience proved the interest of the world educational community in the introduction of mobile services, messengers, in particular the Telegram messenger, as a tool for supporting the educational process. The article examines the problem of using the Telegram messenger to support the educational process in higher education institution in the conditions of quarantine restrictions caused by the global Covid-19 pandemic. Modern messengers, in particular Telegram, Viber, Facebook Messenger, WhatsApp, are analyzed due to criteria (commerciality, functionality, architecture, security) and indicators. The advantages of using the Telegram messenger to support the educational process are outlined, in particular: cross-platform, support for synchronous and asynchronous interaction, the ability to exchange messages in different formats, support for various types of interaction, the ability to ensure the fulfillment of many pedagogical tasks. The essence, advantages and possibilities of using the chatbot tool from the Telegram messenger are described. The psychological and pedagogical recommendations for increasing the pedagogical effect of using the Telegram chatbot are provided. The educational interaction results after using the Telegram messenger were analyzed (survey of 112 students, learning results evaluation in the experimental (112 persons) and control (110 persons) student groups). The empirical research shows that the Telegram messenger allows supporting the educational process in the conditions of quarantine restrictions, with saving quality indicators, as well as achieving pedagogical goals.

Innovative Approaches to Development of Human Potential in Modern Public Administration

In this work the problem of developing organizational leadership during the period of the pandemic of coronavirus infection is reactualized. It was noted that the circumstances forced to shift the work of organizations into a virtual context led to new challenges and increased decentralization trends in management, the need for collective leadership. Also, such a context led to new requirements for the leaders of organizations, in particular, strengthening the level of its emotional intelligence - for a flexible response to an emergency and managing the growing emotions of anxiety of workers. On the example of the case of the educational organization, numerical indicators of emotional intelligence levels among managers and key characteristics were measured, in which the emotional literacy of the leader during the crisis period is manifested. It was concluded that the scope of the virtual reality of the activities of organizations will be expanded, and it will ensure the efficiency provided organizational leadership is developed. Organizational leadership requires a balance between EQ and IQ. HIGHLIGHTS m In this work the problem of developing organizational leadership during the period of the pandemic of coronavirus infection is reactualized. m The scope of the virtual reality of the activities of organizations will be expanded, and it will ensure the efficiency provided organizational leadership is developed. m Organizational leadership requires a balance between EQ and IQ. © 2022 Economic Affairs. All rights reserved.

Telegram Messenger for Supporting Educational Process Under the Conditions of Quarantine Restrictions

The article is devoted to the problem of using Telegram messenger in the educational process in supporting the higher school under the conditions of forced quarantine restrictions due to the Covid-19 pandemic. Modern messengers (Telegram, Viber, Facebook Messenger, WhatsApp) are analyzed via pre-defined criteria (commerciality, functionality, architecture, security) and the range of indicators, the benefits of using Telegram messenger to support the educational process are outlined. The essence, benefits, and possibilities of using Telegram ChatBot are characterized. The main steps for creating Telegram ChatBot are described. Recommendations are provided to improve the pedagogical effect of using Telegram ChatBots. The analysis of results of educational interaction via Telegram messenger is presented (112 students’ survey, evaluation of learning outcomes in experiment (112 students) and control (110 students) groups). The empirical research has shown that Telegram messenger allowed supporting the educational process in the conditions of unexpected and forced quarantine restrictions, with no loss of qualitative indicators, achieving the pedagogical goals. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Modeling Dynamics of Traffic for the E-Commerce Website in the Process of its Search Engine Optimization during the COVID-19 Pandemic

The process of search engine optimization (SEO) websites at the supporting stages is considered. The impact of the COVID-19 pandemic on customers' buying habits is taken into account. Mathematical model of the dynamics organic traffic website at the supporting stages of SEO using the method of reduction is built. © 2021 IEEE.